PRIVACY POLICY

Effective Date: August 2026

Image Pest Control respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information Image Pest Control collects, how that information is used, how SMS consent is handled, how website technologies may collect technical information, how information is protected, and the choices available to you regarding your information.

1. WHAT INFORMATION WE COLLECT

Image Pest Control may collect personal information when you:

• Visit our website
• Complete a website form
• Request a free inspection
• Request an estimate
• Schedule an appointment
• Request pest control service
• Call our business
• Send us an email
• Send or receive a text message with us
• Communicate with our customer service team
• Make a payment
• Otherwise voluntarily provide information to us

The personal information we may collect includes:

• First name
• Last name
• Mobile phone number
• Other telephone number
• Email address
• Service address
• Mailing address
• Appointment date and time
• Requested pest control service
• Property or service information
• Customer service communications
• Billing-related information when applicable
• Any additional information you voluntarily provide

When you visit our website, certain technical information may also be collected automatically, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Pages visited
• Time and date of visits
• Referring website or page
• Website interactions
• Cookie identifiers
• Analytics information

2. HOW WE USE PERSONAL INFORMATION

Image Pest Control uses collected information for legitimate business purposes related to providing pest control services and communicating with customers.

We may use personal information to:

• Respond to your questions
• Respond to service inquiries
• Provide requested information
• Schedule inspections
• Schedule appointments
• Confirm appointments
• Send appointment reminders
• Provide pest control services
• Send service reminders
• Send service updates
• Provide customer support
• Process customer requests
• Maintain customer records
• Maintain service history
• Process payments when applicable
• Improve customer service
• Improve website functionality
• Analyze website performance
• Detect technical problems
• Protect against fraud or misuse
• Comply with legal and regulatory requirements

Personal information is used only for purposes connected to our services, customer communications, business operations, and legal obligations.

3. SMS AND TEXT MESSAGE OPT-IN DETAILS

Image Pest Control offers SMS/text messaging for customer communications.

Customers may choose to opt in to SMS messaging by entering their mobile phone number into an Image Pest Control website form and selecting an optional SMS consent checkbox, or through another clearly disclosed opt-in method.

Providing a mobile phone number alone does not automatically enroll a customer in SMS messaging.

SMS consent is optional and is not required as a condition of purchasing goods or services.

When a customer affirmatively opts in, Image Pest Control may send SMS messages related to:

• Appointment confirmations
• Appointment reminders
• Inspection scheduling
• Service reminders
• Service updates
• Customer support
• Responses to customer questions
• Requested pest control information

Message frequency varies based on customer activity, appointments, services, and requests.

Message and data rates may apply.

To stop receiving SMS messages, reply STOP.

After replying STOP, the customer may receive one confirmation message acknowledging the opt-out request. No further SMS messages will be sent unless the customer later opts in again.

For assistance, reply HELP or contact Image Pest Control directly.

SMS consent may be withdrawn at any time.

4. MOBILE INFORMATION AND SMS CONSENT

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent are used only to operate the Image Pest Control messaging program and provide messages requested or authorized by the customer.

SMS consent is not sold, rented, transferred, or used by another business for its own marketing or promotional purposes.

5. COOKIES, TRACKING TECHNOLOGIES, AND ANALYTICS

The Image Pest Control website may use cookies, analytics tools, pixels, and similar technologies.

These technologies may collect technical information about how visitors use the website.

This information may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on pages
• Referring page
• Website navigation
• General website interaction information

Cookies and analytics information may be used to:

• Make the website function properly
• Remember website preferences
• Measure website traffic
• Understand how visitors use the website
• Improve website performance
• Improve page design and usability
• Identify technical problems
• Evaluate the effectiveness of website content

Users can manage or disable cookies through their browser settings.

Disabling cookies may affect certain website features.

6. DATA SECURITY PRACTICES

Image Pest Control uses reasonable administrative, technical, and organizational safeguards intended to protect personal information.

Security practices may include:

• Password-protected business systems
• Access controls
• Limiting access to customer information to authorized personnel
• Secure website technologies where available
• Reputable technology platforms
• Reasonable procedures intended to prevent unauthorized access
• Reasonable procedures intended to prevent unauthorized disclosure
• Reasonable procedures intended to prevent unauthorized alteration
• Reasonable procedures intended to prevent unauthorized destruction
• Periodic review of business systems and access practices

Although Image Pest Control takes reasonable measures to protect customer information, no electronic transmission or storage method can be guaranteed to be completely secure.

7. USER RIGHTS

You may contact Image Pest Control regarding the personal information we maintain about you.

Subject to applicable law, you may request to:

• Access personal information associated with you
• Review personal information associated with you
• Correct inaccurate personal information
• Update your name, phone number, email address, or service information
• Request deletion of personal information when legally permitted
• Ask questions about how your information is used
• Withdraw consent for SMS communications
• Unsubscribe from marketing communications
• Request that inaccurate information be corrected
• Request that outdated information be updated

To exercise any of these rights, contact Image Pest Control using the contact information listed below.

We may request reasonable information to verify your identity before processing certain requests.

8. SMS OPT-OUT RIGHTS

You may unsubscribe from SMS communications at any time by replying:

STOP

After you reply STOP, Image Pest Control will honor the opt-out request.

To receive assistance with the messaging program, reply:

HELP

You may also contact Image Pest Control directly using the phone number or email address listed below.

9. EMAIL COMMUNICATION PREFERENCES

If you receive promotional email communications from Image Pest Control, you may request to stop receiving those communications by using any available unsubscribe method or by contacting us directly.

Necessary transactional or service-related communications may still be sent when required to provide requested services.

10. DATA RETENTION

Image Pest Control retains personal information only for as long as reasonably necessary for legitimate business, service, recordkeeping, payment, customer-support, dispute-resolution, or legal purposes.

When information is no longer reasonably necessary, Image Pest Control may delete, anonymize, or securely dispose of the information.

11. CHILDREN'S PRIVACY

Image Pest Control does not knowingly collect personal information from children under 13 through its website or SMS program.

If we learn that personal information from a child under 13 was collected unintentionally, we will take reasonable steps to remove that information.

12. CHANGES TO THIS PRIVACY POLICY

Image Pest Control may update this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in our services
• Changes in our website
• Changes in technology
• Changes in messaging practices
• Changes in legal requirements
• Changes in business operations

The current version of this Privacy Policy will be posted on the Image Pest Control website with the applicable effective date.

13. CONTACT INFORMATION

If you have questions about this Privacy Policy, your personal information, or the Image Pest Control SMS messaging program, contact:

Image Pest Control

Phone:
(951) 538-1604

Email:
[email protected]

Website:
https://imagepestcontrol.com

Business Address:
3380 La Sierra Ave #104-412
Riverside, CA 92503
United States